At AuGain Gem, we take pride in the quality of our gemstone jewelry and our commitment to customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy.

Return Policy

We accept returns within {number} days of the purchase date. To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels attached. You must provide proof of purchase, such as an order confirmation email or receipt.

To initiate a return, please contact our customer service team at {contact email/phone number}. We will provide you with a return shipping label and instructions on how to return the item. Once we receive the item and verify its condition, we will issue a refund to the original payment method.

Please note that you will be responsible for the cost of return shipping, unless the item was defective or damaged upon arrival.

Refund Policy

If you are eligible for a refund, we will issue the refund to the original payment method within 14 business days of receiving the returned item. Please note that it may take several days for the refund to appear on your account, depending on your bank or credit card issuer.

If you paid for your purchase using a gift card or store credit, we will issue a refund in the form of a new gift card or store credit.

Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

If you have any questions or concerns about our return and refund policy, please contact us at info@augaingem.com and we will be happy to assist you. Thank you for choosing AuGain Gem for your gemstone jewelry needs.

Note: The return and refund agreement is not applicable to customized products. If you have any questions, please contact us in time.