FAQs

Moissanite is a lab-created gemstone that closely resembles a diamond but is more affordable. It ranks 9.25 on the Mohs scale of hardness, just slightly below a diamond, making it a durable and sparkly alternative.
Yes, our Moissanite gemstones come with GRA certification, guaranteeing their quality and authenticity.
Moissanite is quite durable, but it’s essential to clean it regularly with mild soap and water to maintain its brilliance.
Absolutely! We offer customization services to create unique pieces tailored to your preferences.
 Certainly! We offer customization options for engagement rings with a wide range of gemstone choices.
Yes, we provide international shipping to deliver our products worldwide.

Sure. Moissanite is durable, tough and extremely resistant to scratching and abrasion. With a hardness of 9.25, moissanite is harder than all other gemstones except diamond.

YES, both OEM&ODM services are available at AuGain Gems. Contact us to discuss your dream jewellery made of moissanite stones or lab diamonds(HPHT/CVD), or any other gemstones. Metal material Sliver/9k/10k/14k(Au585)/18k(Au750)/Platinum(Pt950). With custom design, the sky’s the limit!

We have no requirement for MOQ. You can order 1 unit only!

1-2 working days for items in stock. 15-18 working days for customize items.

Yes we do. Please feel free to send inquiry to us, we will get back to you within 24 hours.

Pls feel free to contact us before the exchange or refund :
We provide 10 days money back guarantee gives you time to make sure your purchase is perfect. lf you need to return it for any reason, we’ll happily provide you with an exchange or fullrefund. But damage after use or artificially damaged is not acceptable.The recipientor purchaser will be responsible for all return shipping and insurance fees.

For Customers Feedback:
If there is any quality problems, please feel free to contact the seller first, we will solve it ASAP.

For Quality Assurance including Customize Moissanite/Jewelry :
You have 7 days since get the package to check the quality. If there is any quality problems that can be proved to be caused by us, we can exchange new one or provide you fullrefund after the items returned to our address.
But after 7days, return & refund is unacceptable.

Lifelong Warranty Policy:
AuGain Gem guarantees the high quality and unbeatably low prices of maintenance and repaire services to all our clients.

If that doesn't solve your problem, please contact us for further assistance.

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